About Altitude Roofing:
At Altitude Roofing, we are dedicated to providing high-quality roofing services for both residential and commercial customers. With our commitment to exceptional craftsmanship and customer service, we’ve become a trusted name in the industry. We are currently seeking a Customer Service Representative to join our growing team. Whether you're looking for a full-time or part-time role, you’ll play an essential role in enhancing the customer experience and ensuring smooth operations from the comfort of your home.
Job Overview:
We are looking for a Customer Service Representative to join our remote team. In this role, you will be the first point of contact for our customers, providing expert support and ensuring a positive experience. Whether it’s answering questions, troubleshooting issues, or resolving concerns, you’ll be responsible for maintaining our high standards of customer service. If you thrive in a fast-paced environment and are passionate about helping others, we’d love to hear from you!
Key Responsibilities:
* Answer inbound calls and respond to customer inquiries related to roofing services, including scheduling consultations, providing estimates, and explaining services.
* Assist with processing customer orders, changes, and follow-ups.
* Provide clear, accurate, and timely information to customers via phone, email, and chat.
* Handle customer complaints and concerns, offering appropriate solutions to ensure satisfaction.
* Maintain accurate records of customer interactions and transactions using the company’s CRM system.
* Collaborate with other team members and departments to address customer issues effectively.
* Follow up on customer issues to ensure they are resolved to the customer’s satisfaction.
* Help in organizing and maintaining the customer database, ensuring customer information is up-to-date.
Qualifications:
* Experience:
* At least 1 year of experience in a Call Center or Customer Service role is preferred.
* Strong communication skills and a professional phone demeanor.
* Education:
* High school diploma or equivalent required.
* Skills:
* Excellent verbal and written communication skills.
* Ability to multitask and handle multiple inquiries at once.
* Ability to remain calm and professional when handling difficult customer situations.
* Proficient with computers and CRM systems (prior experience with customer service software is a plus).
Benefits:
* 401(k) with company matching.
* Dental insurance.
* Flexible schedule – Enjoy the flexibility of working from home and adjusting hours based on availability.
* Health insurance (medical, dental, and vision).
* Paid time off (PTO).
* Vision insurance.
Schedule:
* Monday to Friday (flexible hours based on role).
* Opportunity to work from home remote.
Pay:
* $35.00 - $40.00 per hour